[Rendboell]

Hello griebel,

I am sorry to hear you have such big troubles.

I have had similar crashes when the beomaster did not install correctly. Did you let the installation finish with two restarts and startup of the beomaster? Could it be a faulty motherboard? Did you allign to SSD after installation, which wiil not work? Did you reset / secure errase the SSD to factory default? Check versions and serial number of bios, motherboard og SSD with ServiceTool.

Kind regards,

Jens

[Rendboell]

Hello griebel,

My system runs very smooth without any crashes since installing on an WD Blue SSD with correct alignment for SSD drives. It’s up and running in 2 seconds from standby and the wheel have no hiccups searching music. Only when turning the wheel very fast searching the 30.000 radio stations it has small hiccups for a couple of seconds, but is fast back on track.

For a couple of weeks I had BM5 installed on an old Samsung SSD without correct alignment for SSD drives and had a few crashes. For correct alignment see my guides in the BM5 ServiceTool download.

I have attached some of the updated guides here and included all the updated guides in the download:

https://1drv.ms/u/s!AvyICKrRk1dflLEkQs3K36JxF2p_EQ

Did you make at ‘clean’ clone installation or make a clone the old system? I recommend to make a clean installation. Backup your music to from the network drive of BM5 on another computer.

It could be a sign of the BM5 motherboard getting old (have been too hot) and need repair from an electronics or computer service.

Most of the times, it is the capacitors around the processor that are out of specs. You could try to replace these with new Panasonic:

1500uF 10V 105 Low ESR 30mOhm FR Panasonic 8×20

https://www.ebay.com/itm/142049643235

Kind regards,

Jens

[Rendboell]

I have tried SSD alignment after installation with no success. After alignment BM5 would not restart. I don’t know why, but I could only make alignment working by doing a clean installation with Hirens Boot CD and Norton Ghost to load the ServiceTool.

[Rendboell]

Attached short introduction to 2 ways of using the service tool.

Best regards,

Rendboell

[Rendboell]

Hi Guy,

I am not familiar with the MX500, but Beoworld people report that it is not working:

https://archivedforum2.beoworld.ouronlineserver.com/forums/p/17311/218237.aspx#218237

Get a Western Digital Blue SSD with the Marvell Controller 88SS1074, which is reported working and which I and several other people use:

WD Blue 3D NAND 500GB SSD Review

By the way, I have updated the installation guides, etc. in the ServiceTool download on my OneDrive:

https://onedrive.live.com/redir.aspx?cid=5f5793d1aa0888fc&resid=5F5793D1AA0888FC!333988&parId=5F5793D1AA0888FC!114&authkey=!7Xjq48PWE

Be patient with the 4 gb download. The zip file is highly compressed and will take some time to unzip.

I have attached a short introduction to the content and updated guides:

(1) B&O instructions for the Service Tool in the Service Manual for BS5 / BM5. The manual has instructions on how to update the BIOS and replace motherboard, harddisk, B&O master board, etc.

(2) My guides on how to use the service tool with Hirens Boot CD to use the original B&O clone (Norton Ghost) on a new SSD with correct alignment for SSD drives, including optimizations for SSD drives.

Best regards,

Rendboell

[Rendboell]

Hello Luc,

Good to hear you got updates of N.Radio station working and nice to know that B&O still supports this rather old product.

Well done Luc and B&O.

Let us know if you need help with installing a new SSD.

I can tell you that with a Western Digital Blue SSD the Beosound 5 will “spin like a top”.

As I am sure you know, I have written a small guide on how to do it the right way in the zip file for download with the Service Tool.

Regards,

Rendboell

 

[Rendboell]

PS.

Luc:

In Settings on the BS5 display you can see at what date the N.RADIO was updated.

Turn the wheel to Settings, then press ><>< and Go.

Turn the wheel to Product Info. Look for N.RADIO update.

 

[Rendboell]

Hello Gimbaz & Luc,

—-

Gimbaz:

My best guess is that the problem is related to the BM5 motherboard getting bad, so I think you need to repair it or get a new / used.

It is reported that problems are caused by the capacitors getting old and bulging. They are no more flat on the top. Sometimes you can not see the bulging, but the capacitor could still be bad.

I have purchased 1500 uF 10 V capacitors for replacement. Since I have swapped the motherboard with another used motherboard, I have still not installed them on my old motherboard to test if I could get it working again.

Panasonic 1500uF 10V 105′ Low ESR 30mOhm FR 8×20:

https://www.ebay.de/itm/142049643235

There are more capacitors on the motherboard, but only the 1500 uF 10 V are reported getting bad.

—-

Luc:

My N.RADIO stations was updated 2023-11-10 (this Friday). Last time I looked it was also updated on a Friday, so I maybe B&O regularly updates on Fridays?

Please report, if B&O will be able to help you with a solution to the problem.

—-

If you want to install a SSD drive, I recommend Western Blue SSD:

https://www.westerndigital.com/en-sg/products/internal-drives/wd-blue-sata-ssd

I have installed Western Blue SSD and it is reported to work with BM5. Not all types of SSD’s are working with BM5.

Installing Western Blue SSD max. 1 TB drives will work “out of the box” with the Service Tool.

I have installed a 2 TB Western Blue SSD, even though BM5 only accepts harddrives up to 1 TB.

In the zip file for download with the Service Tool, I have included guides on how to install a 2 TB SSD drive.

Use this link to download the Service Tool, as well as more tools and guides:

https://1drv.ms/u/s!AvyICKrRk1dflLEkQs3K36JxF2p_EQ

I have attached the guides to on how to install a 1 TB SSD drive and a 2 TB SSD drive with Hirens Boot CD 15.2.

(Edit: I have updated the guides, but do not know how to remove the old attached guides. (F) and (G) are the updated guides)

Installing BM5 with correct alignment for SSD’s can not be done with the Service Tool, but has to be done with Hirens Boot CD 15.2.

Also, 2 TB drives has to be installed with Hirens Boot CD 15.2.

2 TB is max. for Windows XP.

I do not know if correct alignment makes a difference with BM5 speed, stability, etc., but I would recommend to use Hirens Boot CD 15.2 by following my guides.

—-

Best regards,

Rendboell

[Rendboell]

Hi Gimbaz,

1. If you have set the usb drive to be first boot, then it should load by itself. Maybe you make the boot process fail, when you enter esc, etc. when the system is booting.
2. Try to load by just making the usb drive first boot and start the beomaster and do nothing else.

When you have problems with both hirens cd and bootable usb drive, there could be a peoblem with the notherboard.

Try to load the hirens cd with another computer to test if it works.

 

[Rendboell]

PS.

I have just checked the zip file download.

It is exactly the same size as the one I have on my harddrive, so there should be no issues with downloaded zip file.

When I download the service tool it takes quite a long time to download (20 minutes).

When the download has finished windows takes time to check the zip file with Antimalware Service Exexcutable, etc. (another 20 minutes).

Be patient. Let it do its job. Take a cup of coffee or a nap 🙂

[Rendboell]

Hi Gimbaz and Luc (sorry for the late answer),

Gimbaz: Did you create the bootable service tool usb drive with ImageUSB 1.5 or with Hirens Boot CD 15.2 ?

Luc: Have you tried to go into the BIOS and make the usb drive the first bootable device?

Insert USB drive into BM5 -> Start BM5 and keep pressing “Del” to get into the BIOS -> Change boot to USB flash drive.

My usb flash drive with the service tool looks like this:

My usb flash drive has an extra folder BM-SHARE, which I think was created when I used the tool for the first time.

 

Best regards,

Jens

[Rendboell]

It is a bit of a mystery that updates are not working for radio stations, as I have no problems getting updates to latest software and radio stations.

Some stations are not working as B&O has more than 10.000 stations to maintain, but I think most popular stations are updated regularly.

To check if your Beomaster 5 is updated, go to settings on the Beosound 5 display.

While pointing to settings, pres > < > < and “GO”.

Use the wheel to rotate to “Product Info”.

What do you see?

Software 7.04.01.1945 – This is the newest update, which is quite old.

Latest N.RADIO UPDATE: 2023-10-20 – This update is from Friday !!!!

Do you have updated software?

If yes, you are connected to B&O servers and your problems with updating radio stations might be related to some kind of internet issue, i.e. your router, security, etc.

I have a Macrium Reflect “clean” backup of Beomaster 5 aligned to SSD drives with updated radio stations from 1 year ago, which you most likely will be able to install on your system.

It is 12 GB and I have made it available for download in google drive:

https://drive.google.com/drive/folders/1-AO21QOMnbNXKJXwRq7UaPAJ_YNoRe34?usp=share_link

I hope this will help getting updates of software and radio stations.

Kind regards,

Jens

 

[Rendboell]

As far as I recall, B&O recommend using a network switch connected to your router.

I use this one to connect BM5: TP-Link TL-SG105

[Rendboell]

If you want to use Hirens Boot CD and Norton Ghost to install a new SSD with correct alignment for SSD drives, then you have to unzip / unpack the 3.7 GB bin file to get the Image700.GHO (1.7 GB).

Then follow instructions in “(2) Beomaster 5 Clone to SSD (Symantec Ghost)” to install a 1 TB SSD or a 2 TB SSD. (attached here and also in the download).

[Rendboell]

Use ImageUSB 1.5 to copy the service tool to a USB stick.

The bin file you want to copy to a USB stick is in this folder in the download:

(1) Beomaster 5 Servicetool\BS5-BM5_ST\BS5-BM5_ST\ServiceTool\bm5 imageusb.bin (3.7 GB)

Then follow the instructions in chapter 4.4 in the included Service Manual for BS5 / BM5.

See the “Short introduction to 2 ways of using the service tool” (attached here and also in the download).

[Rendboell]

Service Manual for Beosound 5 / Beomaster 5 attached.

Best regards,

Jens

[Rendboell]

More attached guides:

(1) How to replace the harddisk / HDD with a SSD drive to get a faster Beosound 5 / Beomaster 5, as well as how to backup the BM5 with Macrium Reflect.

(2) How to install a 1 TB SSD drive. This is not verified as I have installed a 2 TB SSD, but I think it will work.

Best regards,

Jens

[Rendboell]

Hello all,

Because of the interest in the Service Tool for BS5 / BM5, I have made the 2.5 GB zip file available for all. Use this link for download:

https://1drv.ms/u/s!AvyICKrRk1dflLEkQs3K36JxF2p_EQ

Be patient with the download. It is highly compressed and will take some time to unzip.

I have attached a short introduction to the content and updated guides:

(1) B&O instructions for the Service Tool in the Service Manual for BS5 / BM5. The manual has instructions on how to update the BIOS and replace motherboard, harddisk, B&O master board, etc.

(2) My guides on how to use the service tool with Hirens Boot CD to use the original B&O clone (Norton Ghost) on a new SSD with correct alignment for SSD drives, including optimizations for SSD drives.

If you have any questions, please ask in this thread.

Best regards,

Jens

 

[Rendboell]

Hello George,

I need the e-mail to your Microsoft Account to send a link to download the service tool from my Onedrive.

Best regards,

Jens

[Rendboell]

Hi Beobuddy,

Nice idea 🙂

You can use cheap used B&O MCL-2P amps to power the Pentas and then use Room EQ Wizard (REW) to optimize and balance the system.

This is pretty easy to do and I think BL50 is doing something like this.

Jens

[Author]

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