Well… the problem is that there is no picture at all! The panel seems to have died for whatever reason. The dealer does not provide any technical detail as to what is wrong; just ‘panel defect’ and ‘cannot be replaced’. So, normally, when you switch on the TV, you see the ‘Bang and Olufsen’ logo appear on the screen. This is also gone. The TV does produce sound, so the channel is chosen and can be changed, but no picture. Just black.
Can you maybe share information on how I would be able to buy such a Samsung panel or where?
