[Cp]

After a long time of silence I finally got the time to look at the core and speakers together with my dealer.

To first answer your questions:

1. I’ve tried both of them: putting chromecast on during and after setup this gave no changes
2. I did indeed tried with chromecast on and off
3. Also Bluetooth
4. This was a good tip, I tried this, but also no result
5. No this was only durring the first set-up afterwards i didn’t manage to get any sound out of them at all.

Meanwhile I was able to get in contact with my dealer who was able to log in into the core. He couldn’t discover any mistakes made during setup, I’m not technical enough to explain the details but he was thinking the core was faulty. He was able to ask B&O support to do the same, so they also logged in into the core and they made the same conclusion: a faulty core.

So this weekend I’m travelling back to Belgium to change the core for another one and hopefully by the end of next week I can confirm that the full set-up is working.

I’ll put an update here.

[Cp]

Hi, Thanks for the reply.

I was always performing the reset in the app via – product settings- configure – settings – reset. Just to be sure I also tried it 2 times as you proposed, this gave the same result.

I can confirm the latest version of software on the core, until that point the set up usually works: connect the core to the app, look for updates and install latest version. Then the status of the core is “ready to use” but as you knowx already it doesn’t work.

Yes I did disconnect everything from the mains even for more than 1-2 minutes multiple times, also no changes.

I tried contacting B&O support, I could write here a very long story about it, but I’ll give the summary: They are not willing to support me as I bought the full set in Belgium and took them with me abroad as I’m here for work. As a result I did the installation myself (which is connecting some cables and is for sure no rocket science) and therefore they can not be responsible and are not willing to support me on this topic. The nearest official B&O retailer is 4h driving away and getting them over to help me will cost at least 500 euro which is off course not in line with what I’m willing to pay for a new product… so this is a dead end.

Next to that I should be able to contact tomorrow the seller of the speakers (he was on holiday..) due to the big distance he can only support remotely and to be honest I don’t have very high hopes on that but we’ll see how far we get.

So at the moment I’m again stuck, is there anything else I could try?

 

Thanks in advance

[Author]

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