[Steve at Sounds Heavenly]

Hi Anastasios and Oli,

Please accept my apologies for not being able to offer any overseas support or shipping at the moment. I am currently having to take time off work to care for a family member who is unwell and this severely limits the service that I can offer to customers. Please remember that I am just one person and I get well over a hundred enquiries from all over the world each day so unfortunately I cannot ship to everyone. I will be happy to continue supporting UK customers with cables and advice. Thank you for your understanding.

Kind regards Steve

[akoitidis]

Hello ladies and gents,

I have connected a hifiberry to the usb-c input of the theatre in order to be able to listen to my Roon collection. The hifiberry is running the beocreate software and it has a dac2 hat. The rca outputs of the hifiberry are connected via a usb-c to 3.5 jack connector to the theatre. Unfortunately I get no sound at all. I tried another usb-c to 3.5 jack adapter but still the issue remains. I tried the hifiberry to a beosuond essence I have and it works fine. I also searched the settings in the app but all i found is the sensitivity regulator.

Any ideas?

 

Thanks in advance

Anastasios

[Steve at Sounds Heavenly]

Hi Anastasios,

Yes, there seem to be a lot of variants of USB-C to analogue audio adapters, if you have a UK shipping address then I can provide this adapter which does work correctly with the Theatre:-

https://soundsheavenly.com/tv-input/191-usb-c-audio-input-adapter-for-beosound-theatre-ref-6271374.html

Kind regards, Steve.

[akoitidis]

Hello Steve,

unfortunately I don’t have a UK shipping address. I have tried the apple adapter but it didn’t work. Is there something specific I should pay attention to?

 

Thanks for the reply

 

Anastasios

PS Is there any other way I can buy cables from you?

[oli]

I think (TBC) that we need a passive adapter, meaning without DAC built in. The Apple one is including a DAC. Maybe Steve can clarify this ?

I will have the same issue in a few weeks when my Theatre will be delivered, and I am based outside UK too (BTW Steve, why are you not shipping overseas anymore ??).

I am considering this one that seems to work in analog: https://www.amazon.fr/gp/product/B076X8W2QR/ref=ox_sc_act_title_1?smid=A3EAOHXRU1PEZY&psc=1

[akoitidis]

Hello Oli,

probably you are right. The one you are considering states that it is compatible only with the Huawei brand products and it also consumes a small ammount of energy, so I suppose it has some kind of DAC inside…maybe it will not work.

[etype76]

This is the B&O one I ordered from the dealer. Works fine. Can your dealer not order you one?

[Author]

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